Complaints

How Are We Doing?

This is an important question that every public service agency asks their customers.  The McFarland Police Department is committed to providing the best quality service to our community.  Often, citizens receive services from this department and have no idea how to make a positive or negative comment.  The McFarland Police Department welcomes your comments as well as your concerns. You may obtain a copy of our Complaint Form online or in person if you have a comment or complaint.

Online:

• Complaint Form - English
• Complaint Form - Spanish

In person:

• You may obtain a copy of the citizen complaint form at the McFarland Police Department.

A complaint form can be submitted in person or by mailing it to: 

McFarland Police Department
Attn: Brian Knox, Chief of Police
401 W. Kern Ave
McFarland, CA 93250

How to File a Complaint/Comment

If you wish to file a formal complaint, it will be necessary for you to complete the complaint form.  Complaints will be taken by telephone, anonymously, or by mail.  We will investigate all complaints to the best of our ability.

How a Complaint is Handled

If you file a complaint, it will be sent to the Chief of Police for review and assigned to an investigating supervisor.  Routine investigations are generally completed within 30 days however, based on extenuating circumstances, an investigation may take longer.  You will be notified in writing that your complaint was received.  You will also be notified of the results of the investigation.